We're committed to making your entire experience a pleasant one, from shopping to shipping.
We offer fast and free shipping on every order.
Insured and Discreet Packaging
Our insured shipping box won't give away what's inside.
Secure and Convenient Pickup Option
You can choose to ship your order to a UPS Hold for Pickup location.
Shipping and Delivery Information
Shipping Times Order Deadlines
Shipping times are approximate and subject to unforeseen circumstances, such as customs delays.
Each item will arrive in a soft fabric pouch or a box inside Eva Gems box. Loose diamonds or built rings will be presented in a ring box. Loose diamonds will be held in place by a tension-secured spring ring for presentation purposes only and should not be worn.
Hold For Pickup and Other Alternate Delivery Options
If your purchase is a surprise, or you are unable to be home for delivery, you may arrange for your package to be held at a UPS Hold for Pick-Up location where it will be held for up to five business days until retrieved by you, or the person you designate.
Other shipping location options include a trusted friend or family member or your work address. Contact our Diamond & Jewellery Consultants for help.
Signature Requirements for Delivery
A signature is always required on all Eva Gems orders sent via UPS, regardless of any signature waivers you may have with your shipping carrier. Please make sure that someone is available to sign for your delivery, or arrange for alternative delivery options.
We're here to Help
If you have questions, we have answers. Our non-commissioned Diamond & Jewellery Consultants are available to help you 24/7.